Privacy policy
Privacy Policy
Last updated: 13 September 2026
This Privacy Policy explains how Oriental Mountain collects, uses and protects your personal information when you visit our website or place an order. We handle personal data in accordance with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region.
INFORMATION WE COLLECT
Contact and order details: your name, email address, phone number, billing and shipping address, and order history.
Payment information: we do not store full card numbers. Payments are processed by the payment provider you select at checkout, which receives the information needed to process your payment.
Device and usage data: IP address, browser and operating system, pages viewed, and how you reached our site. This is collected through cookies and similar technologies.
Communications: the content of emails, enquiries and return requests you send us.
HOW WE USE YOUR INFORMATION
To process, pack, ship and track your orders, and to handle returns and refunds.
To communicate with you about your order, and to respond to enquiries.
To send marketing emails, only where you have opted in. You can unsubscribe at any time using the link in any marketing email.
To improve our products and website, to understand which pages and campaigns perform, and to prevent fraud and abuse.
WHO WE SHARE IT WITH
We share personal information only as needed to run the store:
Shopify, which hosts our store and processes orders.
Payment providers you choose at checkout, to process payments and refunds.
Shipping carriers and couriers, to deliver your order and provide tracking.
The Meta (Facebook and Instagram) and Google sales channels, which may receive order and event data for advertising measurement and product listings.
Service providers such as email and analytics tools that help us communicate with you and measure site performance.
We do not sell your personal information. We may disclose information where required by law or to protect our legal rights.
COOKIES
Our site uses cookies to keep your cart and session working, remember your preferences, and measure traffic. You can block or delete cookies in your browser settings, although parts of the store may then not work correctly.
DATA RETENTION
We keep order records for as long as needed to fulfil the order, handle returns and refunds, and meet tax and accounting requirements. Marketing contact details are kept until you unsubscribe or ask us to delete them.
YOUR RIGHTS
You may ask us to tell you what personal data we hold about you, correct anything that is inaccurate, delete data we no longer need, or stop using your data for marketing.
To make a request, email orientalmountainhk@gmail.com. We may ask you to verify your identity before we act on a request.
SECURITY
We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
CHILDREN
Our store is not directed at children. We do not knowingly collect personal information from children.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The current version will always be posted on this page, with the date of the last update shown above.
CONTACT US
For any question about this policy or your personal data, email orientalmountainhk@gmail.com. Service hours: Monday to Friday, 12:00-21:00 Hong Kong time.