Shipping policy
Shipping Policy
Last updated: 14 September 2026
ORDER PROCESSING
Ready-to-ship items are dispatched within 3-5 business days after payment is confirmed.
Made-to-order items - clearly marked "MADE TO ORDER" on the product page - are prepared after your order is placed. Please allow 2-3 weeks for preparation before dispatch. We will email you the expected dispatch date once your order is confirmed.
All merchandise is carefully inspected and securely packed before dispatch. Please check your parcel and its contents as soon as you receive it.
SHIPPING OPTIONS AND RATES
Hong Kong
- Flash Shipping: HKD 40
- Free Flash Shipping on orders of HKD 499 or above
Asia - China, Indonesia, Japan, Macao, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
- Flash Shipping: USD 15
- Free Flash Shipping on orders of USD 79.90 or above
Rest of the world
- Expedited Shipping: USD 15
- Free Expedited Shipping on orders of USD 79.90 or above
Shipping charges are calculated at checkout based on your order subtotal before shipping, and are charged in the currency shown at checkout.
ESTIMATED DELIVERY TIME
The following are estimated transit times from the date of dispatch, not guaranteed delivery dates:
- Hong Kong: typically 1-2 business days
- Asia: typically 3-7 business days
- Rest of the world: typically 7-14 business days
Delivery time is counted from the date of dispatch, not from the date your order is placed. For made-to-order items, please add the preparation time above.
Customs clearance, public holidays, severe weather and carrier disruptions can extend these times. If your tracking information has not updated for an extended period, contact us and we will raise an enquiry with the carrier.
TRACKING
Once your order is dispatched we will email you a tracking number. Please allow up to 24 hours for tracking information to become active.
CUSTOMS, DUTIES AND TAXES
For destinations outside Hong Kong, any import duties, taxes or customs clearance fees are the responsibility of the recipient. We are not liable for parcels delayed, held, refused or returned by customs authorities, nor for charges arising from customs clearance.
RECEIVING YOUR PARCEL
A signature may be required on delivery. If you receive a parcel that appears damaged, please photograph the outer packaging and the contents before opening further, keep all packing materials, and contact us at orientalmountainhk@gmail.com within 3 days of delivery. We will arrange a replacement or a refund in line with our Refund Policy.
If a parcel is returned to us because the delivery address was incomplete or incorrect, or because delivery was refused, we will contact you to arrange reshipment. Additional shipping charges may apply.
CONTACT US
Email: orientalmountainhk@gmail.com
Service hours: Monday to Friday, 12:00-21:00 Hong Kong time.